Your privacy is our priority. This document transparently explains how cita88 collects, uses, stores and protects your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
We uphold these core principles in every aspect of how we handle our members' personal data.
Cita88 is always transparent about the types of data we collect and how it is used. No data is collected covertly or without your knowledge. You always know what is happening with your information.
All personal data and financial transactions are protected with industry-standard 256-bit SSL encryption. Sensitive data such as passwords is stored in hashed form and cannot be read by anyone.
You have full rights to access, amend, download, or request deletion of your personal data. Marketing communication preferences can also be updated at any time through your account settings.
Cita88 only collects data that is genuinely necessary for the stated purposes — no excess data is gathered. This "data minimisation" principle ensures your data footprint on our platform is kept as minimal as possible.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo periodic compliance audits to ensure our data protection standards remain up to date.
Your personal data will not be sold, rented, or traded to any third party for commercial purposes. Data sharing with partners is limited to operational needs only.
Welcome to the cita88 Privacy Policy page. This document constitutes the official agreement between you ("member" or "user") and cita88 ("we", "Platform") regarding how we handle your personal data when you use our services at cita88.onl.
This Privacy Policy applies to all information collected through the official cita88 website, the cita88 mobile app, and any other official communication channels operated by cita88. It also covers data you provide directly as well as data collected automatically while you browse our platform.
By registering an account with cita88, accessing our platform, or using any of our services, you hereby consent to the collection and use of your personal data as described in this Privacy Policy. If you disagree with any part of this policy, we encourage you to contact our support team or refrain from using the platform.
This Privacy Policy is written in compliance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia. cita88 is fully committed to complying with all applicable data protection laws in Malaysia.
Cita88 collects several categories of personal data depending on how you interact with our platform. We only collect data that is genuinely necessary to provide you with the best possible service.
This is information you provided directly when registering or using cita88 services:
When you use the cita88 platform, certain data is collected automatically by our systems:
In some cases, we may receive information about you from trusted third-party sources, such as identity verification service providers, payment providers, or fraud prevention agencies. This data is used solely to verify your identity and ensure platform security.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, IC number | KYC & Age Verification |
| Contact | Email, phone, address | Communication & support |
| Financial | Bank account number, eWallet | Transaction processing |
| Technical | IP address, device, browser | Security & fraud detection |
| Games | Wagering history, sessions | Compliance & responsible gaming |
Your personal data is used by cita88 only for the lawful and stated purposes below. We will not use your data for any other purpose without first obtaining your fresh consent.
Your data is used to create and manage your cita88 account, process deposits and withdrawals, verify your identity through KYC, grant access to all games and services on the platform, and resolve any transaction disputes that may arise.
Cita88 uses technical data and account activity to detect suspicious behaviour, prevent unauthorised access, identify fraud or money laundering attempts, and ensure each individual holds only one account. These are legal compliance requirements we take very seriously.
Some of your data is retained and used to fulfil cita88's legal obligations, including anti-money laundering (AML) requirements, monitoring of suspicious financial activity, and compliance with any directives from relevant authorities.
Aggregated and anonymised data on how members use the platform is used to analyse usage patterns, improve the user interface, develop better new features, and personalise relevant content and promotional offers for you.
With your consent, we will send you notifications about the latest promotions, exclusive bonuses, platform updates, and important account-related information via email, SMS, or app notifications. You may unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting customer support.
cita88 will never request your password, PIN or sensitive financial information via email, SMS or phone call. If you receive any such request, please contact our support team immediately.
Cita88 does not sell, rent or trade your personal data to any third party for commercial purposes. However, there are specific situations where we need to share your information with trusted parties, and this is done under strict controls.
Cita88 works with third-party service providers that help us operate the platform, including payment solution and eWallet processing providers, KYC identity verification service providers, gaming platform providers (Slots, Live Casino and Sports Betting providers), email and marketing communications service providers, and platform analytics service providers.
All these service providers are bound by strict data protection agreements and may only use your data for the specified purposes.
Cita88 may disclose your data to relevant authorities where required by law, court order, or in the investigation of financial crimes including money laundering and terrorism financing. Such disclosures are made strictly within the limits prescribed by law and no further.
If cita88 is involved in any corporate restructuring, merger or business acquisition, user data may be transferred as part of the business assets. In such circumstances, the new entity will be bound by this Privacy Policy and you will be notified in advance.
cita88 does not share your personal data with third-party advertisers without your explicit consent. Advertisements you see within the platform are based solely on cita88's internal offers and promotions.
Protecting your personal data is a responsibility we take seriously. cita88 continuously invests in the latest security infrastructure to ensure your data is always safeguarded against unauthorized access, loss, or misuse.
Internally, access to members' personal data is restricted to staff who genuinely require it to perform their duties. All staff undergo data protection training and are bound by strict confidentiality agreements. Any suspected data breach will be investigated promptly, and affected members will be notified within the timeframe required by law.
Cita88 uses cookies and similar tracking technologies to enhance your experience on our platform, analyse how the platform is used, and display relevant content.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the cita88 platform and your gaming experience. For guidance on managing cookies in your specific browser, please refer to your browser's help section.
cita88 does not use third-party cookies for external advertising purposes. All cookies we use are solely to enhance your experience on the cita88 platform.
As a data subject under Malaysia's PDPA 2010, you hold several important rights regarding the personal data we hold about you. cita88 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request that we correct it promptly via your account or through customer support.
You may request deletion of your personal data, subject to legal data retention obligations that require us to keep certain records for a specified period.
You have the right to object to the processing of your data for direct marketing purposes, or to object to processing based on our legitimate interests.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if needed.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute or investigation is being resolved.
To exercise any of the above rights, please contact the cita88 Data Protection Officer via email at [email protected]. We will respond within the timeframe required by applicable law.
Cita88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the membership period | Service management |
| Financial transaction records | 7 years after transaction | AML legal requirements |
| KYC Documents | 5 years after account closure | Regulatory compliance |
| Support communication logs | 3 years | Dispute resolution |
| Log & technical data | 12 months | Security & analytics |
| Marketing data | Until unsubscribed | Promotional communications |
Once the specified retention period has elapsed, your data will be securely deleted or anonymised so it can no longer be personally associated with you.
The cita88 platform is strictly for adult users aged 18 years and above only. cita88 does not knowingly collect or process any personal data from individuals under the age of 18.
If we find that personal data has been collected from someone under the age of 18 without proper verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians with concerns about this matter may contact us through official support channels.
If you suspect that someone under the age of 18 is using the cita88 platform, please report it to us immediately at [email protected].
Cita88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer.
Any material changes to this Privacy Policy will be communicated to members via a pop-up notice upon next login, a notification email to your registered address, and a prominent announcement on the cita88 homepage. The "Last Updated" date at the top of this page will be revised whenever changes are made.
Your continued use of the cita88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may contact cita88's Data Protection Officer (DPO) through the following channels:
For formal complaints relating to data protection, you also have the right to submit a complaint to Malaysia's Department of Personal Data Protection (JPDP) if you are dissatisfied with our response.
cita88 is committed to resolving every privacy enquiry and complaint seriously, transparently and within a reasonable timeframe. Your privacy is our priority.