Please read this document carefully before using the cita88 platform. By registering or using any of our services, you agree to be bound by all terms stated herein.
Here are the six most important points in cita88's Terms and Conditions that every member should understand.
The cita88 platform is open to individuals aged 18 and above only. Age verification is carried out during registration and the KYC process. Accounts found to belong to underage individuals will be closed immediately.
Each individual is only permitted to hold one cita88 account. Registering multiple accounts is a serious violation that may result in all associated accounts being closed and balances returned after deductions.
All bonuses received are subject to the specified rollover requirements before a withdrawal is permitted. The full terms for each promotion are clearly stated on the relevant promotions page.
You are solely responsible for keeping your account password confidential. cita88 will never ask for your password through any channel. Report any suspicious access immediately.
All first withdrawals require a completed identity verification (KYC). This process protects your account from unauthorised access and ensures funds reach their rightful owner.
Any attempt at fraud, use of automated software (bots), exploitation of system bugs, or illegal collusion between players will result in immediate account closure without a refund.
This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and cita88 ("Platform", "We", "cita88") regarding your use of all services, products, and content offered through cita88's official website at cita88.onl including all associated subdomains and mobile applications.
In this document, the following terms carry the meanings as stated:
This agreement takes effect as soon as you click the "Register" button or use any cita88 service — whether or not you have read this document in full. We therefore encourage you to read each section carefully before registering.
These Terms and Conditions are written in Bahasa Melayu as a convenience for Malaysian users. In the event of any conflict between language versions, the Bahasa Melayu version shall prevail.
To register and use the cita88 platform, you must meet all of the following eligibility requirements at all times:
Cita88 reserves the right to request proof of eligibility at any time. Should you fail to meet or maintain any of the above requirements, cita88 reserves the right to suspend or close your account without prior notice. Any wins obtained during a period of ineligibility may be voided entirely at cita88's discretion.
Important: It is solely your responsibility to ensure that your use of the cita88 platform is lawful in your place of residence. cita88 is not liable for any legal consequences arising from the use of the platform in the relevant jurisdiction.
The cita88 registration process is designed to be simple, fast, and secure. However, there are several important rules governing how accounts are created and managed.
You are required to provide accurate, complete, and up-to-date information during registration. This includes your full name as shown on your official identification document, an active phone number, a valid email address, and your correct date of birth. Providing false information is a serious breach of these Terms and Conditions.
Each individual, IP address, device, name, postal address, phone number, or payment method may only be associated with one cita88 account only. Multiple account registrations — even under different names or details — are strictly prohibited. cita88 uses advanced detection technology to identify duplicate accounts.
You are fully responsible for all activity that occurs within your account. Use a strong, unique password, enable two-factor authentication (2FA), and never share your login credentials with anyone. cita88 will not be held liable for any losses resulting from unauthorised access caused by your own negligence.
All members are required to complete the KYC verification process before their first withdrawal is processed. Accepted documents include a MyKad, a valid Malaysian passport, or a driving licence. This process is typically completed within 24 hours of receiving the complete documentation.
Cita88 supports a wide range of local Malaysian payment methods to make your financial transactions convenient. All transactions are processed securely through encrypted channels.
Cita88 accepts deposits via eWallet (Touch 'n Go, GrabPay, ShopeePay, Boost), online bank transfer (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and others), as well as other digital payment methods listed on the deposit page. The minimum deposit is RM10 and the maximum varies depending on your VIP level and chosen payment method.
Withdrawals are processed within 15 to 30 minutes for regular members, while VIP members enjoy faster processing priority. Withdrawals may only be made to the same account or eWallet used for the deposit, for security and fraud prevention purposes.
Funds with an active bonus that has not yet met the rollover requirements cannot be withdrawn until those requirements are fulfilled. You may choose to cancel the active bonus, but doing so will result in the bonus being forfeited entirely.
Cita88 does not deduct or pay any taxes on behalf of members. It is the sole responsibility of each member to comply with applicable tax laws in their jurisdiction in relation to any wins or income earned through the platform.
Cita88 offers a variety of attractive bonuses and promotions for new and existing members. However, all bonuses are subject to specific terms and conditions that must be understood before acceptance.
Every bonus claimed carries a wagering requirement that must be fulfilled before any withdrawal is permitted. Wagering requirements vary by bonus type and will be clearly stated in the terms of each promotion. For example, a bonus with a 10x wagering requirement means you must place bets totalling 10 times the bonus amount before a withdrawal is allowed.
All bonuses have a set validity period. Bonuses that are unused or whose rollover requirements have not been met within the specified period will expire and be automatically forfeited without any compensation.
Cita88 takes any attempt to abuse the bonus system seriously. Activities considered bonus abuse include:
cita88 reserves the right to withhold, cancel, or reclaim bonuses obtained through illegitimate means. cita88's decision in such matters is final.
All games available on the cita88 platform are operated in accordance with the rules set by their respective game providers and are monitored by cita88 to ensure fairness and transparency.
All slot games, table games, and number games use an independently certified Random Number Generator (RNG). This ensures that every game result is truly random and cannot be manipulated by any party, including cita88 itself.
In the event of a technical disruption during a game session, cita88 will endeavour to restore the game to its state prior to the disruption. However, if restoration is not possible, the affected bets will be voided and funds returned to the member's account. cita88 is not liable for any losses caused by technical disruptions beyond our control.
Minimum and maximum betting limits are set for each game and are displayed within the respective game interface. These limits may change from time to time at the discretion of cita88 or the game provider.
The results of all games on the cita88 platform are final once the relevant round or event has concluded. Any request to review a result must be submitted to the customer support team within 48 hours of the result being announced.
To protect the integrity of the platform and safeguard all members, cita88 strictly prohibits the following activities:
Violation of any of the above rules may result in immediate account closure, forfeiture of all funds and wins in the account, and legal action where necessary. cita88 cooperates fully with authorities in investigations relating to illegal activity.
A cita88 account may be closed or suspended under the following circumstances:
You may close your account at any time by contacting cita88 customer support. Prior to closure, all eligible funds will be returned to your registered payment method once the appropriate KYC verification is completed. Bonuses that have not met the rollover requirements will not be paid out upon member-requested account closure.
Cita88 reserves the right to suspend or close any member's account immediately or after notice, in the following situations:
Accounts showing no activity (login, deposit, or gameplay) for 12 consecutive months will be classified as inactive. cita88 reserves the right to charge a monthly maintenance fee of RM10 on inactive accounts after that period, until the account balance reaches zero or the member logs in again.
Cita88 makes every effort to ensure the platform operates smoothly at all times. However, there are limitations to our liability that you should be aware of:
All cita88 services are provided "as-is" without any express or implied warranties, except as explicitly stated in this document.
Cita88 respects your privacy and is committed to protecting your personal data in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010. Data you provide to us is used solely for the following purposes:
Your data will not be sold, rented, or shared with any third party for marketing purposes without your explicit consent. For more information on how we handle your data, please refer to the cita88 Privacy Policy in full.
Cita88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Members will be notified of material changes through:
Continued use of the cita88 platform after the effective date of any changes constitutes full acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before the effective date of those changes.
We encourage you to review this Terms and Conditions page regularly to ensure you are always aware of the latest terms governing your use of the cita88 platform.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, the cita88 support team is available to assist you 24 hours a day, 7 days a week through the following channels:
For account or transaction-related issues, please provide your account number and relevant transaction details when contacting support to expedite the resolution process. Formal complaints will be processed within 5 business days.